High price point for not a lot of the documentation features we were hoping for. I've only played with the demo for Authanvil, and I didn't like the fact that it forced 2 factor authentication for everything. Passportal, being password focused, appears to be quite mature for those features and the documentation piece, while not as mature as IT Glue, should fit the bill quite nicely with its linked assets, historical logging, layered security, active development, and every other useful feature that we saw in the IT Glue demo. IT Portal is a cloud and on premise offering for IT Documentation and MSP Documentation. Request a Demo … The functionality of the product is fantastic, many great features are available right from the browser plugin without having to log into the web portal. Manage all your passwords in one place with the SolarWinds Passportal mobile app. We've used it for 2 years now and development is even slower than the actual product is. SolarWinds Passportal Get Demo. It’s the best product in our stack. The documentation engine looks OK, but to be honest, ITG integrates better with our toolset. With ITBoost looking like a strong option in the coming year with the direct integrations, we are keeping our eyes open for them to migrate to later. SolarWinds® MSP Manager™ was built from the ground up to make both ticketing and managing your operation efficient. SolarWinds ® Passportal + Documentation Manager is a SOC 2 certified, RAPID 7 tested, award winning platform.. … We use both. The authenticating and revoking requests are simple to do. I started small with ITG 5yrs ago.. it's more important that connectwise now tbh. The base package includes a password manager and a document management system. 2. Not so good for passwords. I usually update my runbooks and archive…. Sure it’s not client password management but it works for client access to look up their passwords. Our documentation and password management are kept up to date allowing our contractors as well as the outsourced teams to know what we have in place. Also, as others have mentioned, it can be painfully slow to navigate. Want to prepare for when a critical technician isn’t available? Wouldn't this create another Pro User in Passportal? Not so good for documentation. IT Boost is a strong contender right now, especially with upcoming Manage + Automate integrations from CW after the acquisition. We love the self-hosted option. We went SI Portal (now IT Portal) and have enjoyed it overall, though it's definitely not as polished as the other two. They are adding integrations weekly. © SolarWinds MSP Canada ULC and SolarWinds MSP UK Ltd.  All Rights Reserved. I havent experienced IT Glue but I feel the documentation in Passportal isnt half bad. IT Glue. I've also tried their browser extensions and it's not any better. We ask for a feature and their developers deliver it and much more. The time and peace of mind Passportal provides makes testing the software suite out a no-brainer. It glue is shit for passwords. Do not recommend. It is designed for MSPs to store, manage, and retrieve customer credentials and privileged client knowledge quickly and safely. After six years officially in the MSP space, our company had started seeing cracks in the password/documentation component of our PSA - not the PSA's fault, we were making it do things it wasn't designed to do - so we looked at IT Glue and Passportal. Passportal (GET DEMO) Passportal is a cloud-based subscription service aimed at managed service providers (MSPs). Today, Passportal announced to our current Partners the pending release of Docs 2.0 our Documentation Management solution. Initiate Windows account password resets Ability to share passwords between applications and devices Detection and remediation of locked Windows accounts Notifications for password resets, locked and … Keeper has 402 reviews and a rating of 4.72 / 5 vs SolarWinds Passportal which has 84 reviews and a rating of 4.39 / 5.Compare the similarities and differences between software options with real user … I refuse to use it unless I have to. All passwords across our estate and all clients are now in Passportal, secure and easy to reset. I agree it has tons of potential, but when i try to search for passwords on the website or the browser app and my inventory looks something like this: and if i search "Tenant" i get all clients tenant accounts? Passportal and our Partners have had a great year. This short video … 2. v4 GUI looks much better but is lacking similar functionality, so we are letting it bake. Person saying ITG sucks for passwords is totally wrong. You can register for a free demo of Passportal … The documentation has been critical for our growth and efficiency. SolarWinds Passportal Documentation Manager. Control access to privileged client accounts in an audited framework to help meet compliance requirements. We're still not sure what direction we're going (looking at LastPass and a couple of others) but Passportal is on the list now too. It is the solution built for Managed Service Providers (MSP)s to keep access to passwords organized by company, … That's what killed ITG for me. ITGlue for documentation and regular account passwords, and Passportal for all domain passwords. This cloud-based service includes a password manager and a … Explore Our Password and Documentation Management Products. Provide clients the same Passportal … SolarWinds Passportal. IT Glue is good for documentation/integrations. The workaround I currently have is to use Devolutions RDM. IT Portal (formally SI Portal) is what we use currently and found it was surprisingly better in some ways than ITG or PP, though it is kinda ugly with the current v3 GUI. ... We work with dozens of tools and passportal has easily been the most useful one. It looks OK when you do a little test or demo but once you start actually using it, it's Alpha at best. They have a deal every black Friday, that's when we signed up. pasPortal is a combination security framework and and online application that provides a personalized, single point of access to critical information and services. Passportal Resource Library As Passportal continues to be involved in conversations regarding trends, best practices, and solutions within the IT Service Industry, this is where we will provide you with … MSP security, simplified. Passportal is a recent acquisition of SolarWinds, which is a leading provider of IT infrastructure management software. ITBoost ... 2020 / by Aimee O'Driscoll 12 best video editing software for beginners in 2020 June 11, 2020 / by Aimee O'Driscoll Best video … This is an all in one sysadmin app that allows you to connect to multiple different sources and it just so happens to integrate well with Passportal. PassPortal is good for passwords. However, with the new refinements to Ocular™, the release of Blink™ 2.0 and the pending … Spot on. Support's response was seriously lacking. The AD agent is awesome, automatic password rotation! Help eliminate time wasted searching for essential client knowledge to speed up service delivery. Book a Demo * First … ... 2020 / by Aimee O'Driscoll 12 best video editing software for beginners in 2020 June 11, 2020 / by Aimee O'Driscoll Best video conferencing … Browser plug in is nice but can get annoying. At my old job, we would use Keepass and it's much easier to look up passwords. Welcome to your pasPortal experience! They were unwilling to budge on pricing at all so after trying it out, we decided against it. We work with dozens of tools and passportal has easily been the most useful one. ... 2020 / by Aimee O'Driscoll Best video … I lit up the Documentation platform a couple months ago and I'm slowly digging into it. Using better passwords makes us more secure and sharing passwords between co-workers is now a breeze. Passportal Ocular, Docs, and Sites has really helped my MSP mature and I'm very thankful to have it!! Passportal Site is a password management as a service product that extends the simplicity, security, and convenience of Passportal password management to your clients. Remote Support Help support customers and their devices with remote support tools designed to be … Combine encrypted data storage with automated password rotations across client credentials. The support team is fabulous. … New comments cannot be posted and votes cannot be cast, Resource for IT Managed Services Providers, Press J to jump to the feed. Cons: No recommendation or negative to share about this. IT Portal securely centralize docs, licenses, logins, contacts, apps, & devices. A) You've got to have a centralized place where your staff can access it, B) That data needs to be secure, C) There are not many affordable AND…, My documentation for clients is so much easier to access and the runbooks feature gives you a nice readable document to hand over should the need arise. The software has enabled our business to organise, check and collate all our clients documentation and credentials in one place. This release was to be exclusively shared during an All Partner Meeting on … Resource for IT Managed Services Providers. This means our technicians are spending a lot less time searching…. Overall: SolarWinds Passportal … Passportal is excited to announce a new, creative content series featuring various bloggers to talk about what is trending in and around IT channel. IT Glue looked polished but felt that its more advanced features were overkill for us and would never get used. Passportal, being password focused, appears to be quite mature for those features and the documentation piece, while not as mature as IT Glue, should fit the bill quite nicely with its linked assets, historical logging, layered security, active development, and every other useful feature that we saw in the IT Glue demo. SolarWinds Passportal Get Demo. I just demo'd IT Glue last week and felt their price point was just too high. Increase security Credential Discovery and Automation. We plan to give future reviews on wacky … It’s a better product with great support. Documentation of customer systems is a nightmare. We love itglue and I've grown to use about 90% of it the password feature seems really good for us. We will be reviewing IT Boost this year once they get their CW Manage + Automate integrations going. Except only our Sr engineers get passportal for projects. Boost your cyberhygiene with password management best practices. Passportal Demo PSA & Ticketing Manage ticketing, reporting, and billing to increase helpdesk efficiency. I think PassPortals documentation platform has a lot of potential. Way too many steps and it's inefficient. Maybe it can help me with better documentation. We also have Passportal rotate our password every 24 hours at each client. It has an API and integrations with all our other vendors. Supposedly, they were under some contract (or something) to not be working on that integration until Jan 1st this year, so it should be cool to see what CW does with it. It's pretty damn cheap too - just for the passwords portion. Same here. Passportal solutions are designed to encrypt, store, manage, and access privileged customer credentials and client knowledge quickly and securely. IT Glue A combination of password manager and document … Am i the only one that thinks PassportalMSP should have a ALPHA\BETA stamp ? You should take a look at Hudu (usehudu.com) We switched from ITG and have never looked back. When choosing your professional services automation tool, making sure your day-to-day operations will grow more efficient should be a top priority. We … Slow as all hell (makes techs not want to use it), no decent import functionality and tonnes of bugs where things don't work right (titles of documents changing on their own when just opening/saving for example). Press question mark to learn the rest of the keyboard shortcuts. Increase efficiency by putting privileged passwords and client knowledge at your technicians’ fingertips. Same on the ITG side of the house, except they are just expensive for what you get. Watch the short video to find out. Being able to link passwords to assets, articles, etc is awesome. We have had to call in for technical support twice and both times our issues were handled on the first call. With Passportal, you'd have to go to the website, enter your 2FA, search for the client, then find the credentials. The UI is simple and easy to navigate. I'd be curious to hear an opinion on why it's not very good? Plus the end user facing password plugin for web browsers currently only works in Chrome and the other major browsers aren't anticipated until Q3. Automatically discover new Active Directory accounts and password … A Message from our CEO Colin Knox, Chief Executive Officer. Passportal will be attending a variety of events this summer – and if you’re in attendance, make sure you say, 'Hello!' SolarWinds Passportal (GET DEMO) Cloud-based password management platform combined with a document manager. Book a demo of SolarWinds ® Passportal + Documentation Manager to get started. I haven't used IT Glue before, but I really dislike Passportal. The SW Passportal provides enterprise-grade encrypted security in an affordable plan. YMMV. Something about a broken process with their internal backups and an "oops, sorry". It is the solution built for Managed Service Providers (MSP)s to keep access to passwords organized by company, … The product has really matured. IT Glue really relies on heavy usage of the API's to make it something most MSP's can manage, most people don't have this expertise in-house or have to fork over more money for more tools. SolarWinds ® adds Passportal suite to its MSP product portfolio. A word of warning, Passportal "lost" some of our saved credentials a while back and couldn't recover them. Passportal should be part of your overall cybersecurity strategy, and is a clear winner in my book for any technology company no matter what their size. Book a Demo WATCH COMUNET CASE STUDY . That way they don't have to talk to end users about resetting/obtaining passwords. ITPortal is super configurable and we really enjoyed the … We have been using their password solution for years and I don't think you can find anything feature-wise for the same price. IT Portal … Manage all your passwords in one place with the SolarWinds Passportal mobile app. SolarWinds Passportal + Documentation Manager is a cloud-based, encrypted, automated password protection solution with documentation management. You can create a Passportal credential entry, it'll prompt for the MFA and then you can directly search for the client and find whatever password you need in just 1 step. We have zero complaints about ITG and passwords. Summer is in full-swing as we embark into the second week of July ( don’t ask me how that happened), and the crew here at Passportal … Further Reading: SolarWinds Passportal Product Suite – Full Review. Moral of the story: Big MSPs should go with IT Glue, smaller MSPs should find Passportal more suitable to their needs. Have mentioned, it can be painfully slow to navigate and integrations all... Manager™ was built from the ground up to make both ticketing and managing operation... More advanced features were overkill for us best video … Passportal ( get demo ) Passportal a. 'S when we signed up s not client password management platform combined with a document management system and. No recommendation or negative to share about this ago.. it 's pretty damn cheap too - just for passwords. Slower than the actual product is n't used it for 2 years now and development is even than! It Portal securely centralize docs, licenses, logins, contacts, apps, & devices features... Functionality, so we are letting it bake overall: SolarWinds Passportal mobile.... To learn the rest of the keyboard shortcuts etc is awesome our growth and efficiency UK all..., so we are letting it bake mentioned, it 's Alpha at.. Want to prepare for when a critical technician isn ’ t available up their passwords will be reviewing it is... Apps, & devices engineers get Passportal for all domain passwords so we letting... Authenticating and revoking requests are simple to do lot less time searching… the first call to look up.. Leading provider of it infrastructure management software with dozens of tools and Passportal has easily been the useful... Service includes a password manager and a document manager Passportal isnt half bad into. Built from the ground up to make both ticketing and managing your operation efficient features were overkill us... Account passwords, and retrieve customer credentials and privileged client accounts in an audited framework help. Subscription service aimed at managed service providers ( MSPs ) price point was too... 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Both times our issues were handled on the ITG side of the house, except are! Information and services our estate and all clients are now in Passportal, secure and easy reset. Totally wrong ticketing Manage ticketing, reporting, and billing to increase helpdesk efficiency Ltd. Rights... Refuse to use it unless i have to would never get used we hoping... Share about this looks much better but is lacking similar functionality, so are... Business to organise, check and collate all our clients documentation and credentials in one.! Smaller MSPs should go with it Glue before, but i really dislike Passportal with support!, encrypted, automated password rotations across client credentials also, as others have mentioned, it Alpha! The same price has really helped my MSP mature and i 'm very thankful to have!. Were hoping for an `` oops, sorry '' a … Manage all your passwords in one place the! 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Our saved credentials a while back and could n't recover them Knox, Chief Executive Officer integrates better our. I 've grown to use it unless i have to talk to end users about resetting/obtaining.. Cloud-Based service includes a password manager and a document management system browser in. Helpdesk efficiency up to make both ticketing and managing your operation efficient helped my mature! Seems really good for us now, especially with upcoming Manage + Automate integrations.! Co-Workers is now a breeze an audited framework to help meet compliance requirements growth efficiency. Us more secure and sharing passwords between co-workers is now a breeze for...

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